We’re here to help

Do you need any assistance? You can reach out to us with your question(s). Maybe your question has already been answered, so have a look at the FAQ below

Contact us

Couldn't find the answer you were looking for? Please contact us. We are happy to answer any questions you have.

In case you have a question about your own schedule/planning and the possibilities to follow courses at another institution, please contact your own study/academic advisor.

In case you have any other questions (registration, administration,, and availability of courses):

  • For Eindhoven University of Technology please contact:
  • For Wageningen University & Research please contact:
  • For Utrecht University or University Medical Centre Utrecht please contact: student desk of the faculty where you are going to follow a course.

Frequently Asked Questions


Who to contact for more information about a given course?

Information about course content should be directed to the course coordinator. His/her contact information is usually written down in the course description page along with all key course information. If this information is missing, you can find it in the host university website and/or study guides.

What to do if I would like to follow a course which is not visible on this platform yet?

The advantage of this platform is that subscribing for a course at another institution could be done in just a few clicks. However, this platform does not contain all courses which are available at the different institutions. The intention is to increase the number of courses on the platform in the future, but for now only a small selection is visible. For courses not offered on this platform, you can still register via the old way. Check out the website of the host institute for more specific information:

Do I need to pay additional fees to follow a course from this platform?

No, you don't need to pay any additional fees.


Who should I contact to see if and how a course fits within my programme?

It is always wise to contact your own study/academic advisor in advance about the possibilities to include external courses in your programme. Together with your study/academic advisor you could have a close look on how to fit a course into your regular programme and schedule. NOTE: if following external courses requires approval of your examination committee beforehand, it is your responsibility to arrange this. We will not check for this during the registration procedure/process.

What can I do if there is a conflict in my exam time for two courses?

Examination committees across institutions don’t grant exceptions in such cases. Hence, we highly advise you that once registration is confirmed, you check with the course coordinator to check exam time and delivery mode (e.g. online, take home, etc…) and make sure there is no such conflict. In the case that there is a conflict, you must drop one of the two conflicting courses.

What are the academic calendars for each institution?

Each course follows the academic calendar for the host institution. In the course offerings when you’d like to register, you’ll see different terms either blocks or periods. The academic year is build up in 4 quartiles (TU/e), 4 periods (UU/UMCU) or 6 periods (WUR). If you’d like to know until when the course of your preference runs, hereby the detailed academic calendars for 2021-2022:

Should I travel to the other institution in order to follow the course?

In general, most courses on the platform are designed in such a way that it won't require travelling every day to another city. Teachers are encouraged to use online and hybrid methods to increase the course's time- and place independency. The course design and attendance requirement can differ from one course to the other. The details are usually outlined in the course description. Therefore, have a close look at the course descriptions. If the information is missing, you are encouraged to contact the course coordinator indicating that you are an alliance student and ask for more information.

Registration and acceptance

What is an eduID?

An EduID is an account for users within education and research in the Netherlands. It is yours and exists independently of your educational institution. You oversee all your (personal) data, courses taken and grades. With eduID, you are recognized by your own institution, and you can also use it to identify yourself at another institution or to give permission to share data between institutions.

EduID is still under development. In the future, you will be able to use eduID for many more things. For example, you can use eduID after your studies, as an alumnus, or during your studies, if you wish to follow classes at several institutions simultaneously. Please have a look at the webpage for more and the latest information.

It is recommended to use your default browser when creating your eduID and registration on EduXchange.

Why do I need to get an EduID?

The currently-used digital student identity lives only within your own institution. It has no meaning before and after your studies, or for other institutions. In order to encourage flexibility and lifelong development, SURF has created EduID as an alternative. With eduID, we create a digital student identity across the borders of an educational institution, which also makes access to administrative and educational processes considerably easier. Think of it as a DigiD for education.

Why can I see a course but not register?

Not all courses are open for registration just yet. Registration is open based on registration dates at the host institution. Some courses are on a view only mode to give you a chance to get oriented with possible course offerings next year.

What to do if I want to cancel my registration?

It is not possible to cancel your registration via If you would like to cancel your registration for a course, please contact the host institution via the e-mail addresses above.

What happens after I register?

After you have registered via, you will receive a confirmation email from the host institution. It will provide you with more information about if you are placed directly or put on a waiting list on the latter case, you might be redirected to the host institution OSIRIS to provide more information. The email will also include how to access the course, the digital learning environment of the host institution, and also who to contact if you encounter any problems. If you didn’t receive this information, please contact the host institution via the e-mail addresses above.

Following the course & grades

When do I get access to the course/digital learning environment?

After registration, you will receive a mail with instruction on how to access the course/ learning environment. If you didn’t receive this information, please contact the host institution via the e-mail addresses above.

How can I request special accommodation for examination?

All partner universities provide special accommodations for students with disabilities; however facilities provided and approval procedure can differ from one institution to another. For more information you are advised to read more on the host institution websites:

Please note that approving some types of accommodations can require some time, so you are highly advised to contact the host institution 6 weeks prior to course exam dates.

What will happen with my grades, and will they be transferred to my degree?

The grades you obtain by following the course will be sent to your home institution. Whether or not it will be part of your degree depends on the required permissions from for example your examination board. We strongly advise you to request such permission in advance.